Chegg has been in the online textbook rental business for some time. The company's experience and inventory make it a solid choice if you're looking to rent textbooks, but it falls short of the best online textbook rental services, particularly in its limited options for rental periods. Chegg prides itself in being not only a source for textbook rentals online, but also a hub for students to get through their college lives as painlessly as possible. Course reviews and planners are available on the Chegg website, as well as systematic textbook solutions and course information. The help section on the top right of the home page is simple and easy to use, and covers the majority of the questions you could have when renting textbooks online.
Chegg offers a 21-day satisfaction guarantee, which allows you to return any book within 21 days for any reason for a full refund (minus shipping). To qualify, UPS must postmark the book within 21 days from the day the order was originally placed. This 21-day guarantee helps to eliminate any doubt with the entire textbooks online rental process. If it turns out that you do not need the book for a certain class, you will be covered for the first 21 days.
Chegg's website is well designed and allows for easy access to most of the necessary pages. The search bar is prominently displayed at the center of the home page, allowing you to search by title, ISBN and author. Below the search bar is a link to Chegg's 21-day satisfaction guarantee – one of the biggest benefits to renting from Chegg. Above the search bar are quick links to several important elements of the Chegg website, including their textbook buyback program and personalized scholarship options.
The biggest detriment to Chegg's rental service comes from the limited rental options. Unfortunately, Chegg only provides one option for renting textbooks – a 125-day semester rental period. However, the company does offer eTextbook rentals. Shipping options with Chegg are good, ranging from express to overnight delivery. However, they do not offer free shipping of any kind. Mild highlighting is allowed, but you cannot write in textbooks rented from Chegg.
While Chegg's rental options may not be as robust as other competing services, its inventory and years of experience make it a reliable choice for renting textbooks online. The lack of free shipping hurts in comparison to those that offer it, but at the end of the day, you can feel comfortable renting textbooks online from Chegg.
Chegg has a great product selection to go along with a sleek website design and outstanding customer service.
Rental period options are very limited.
Chegg is an excellent resource for college students, and is a good choice for renting textbooks online.